Privacy Policy
Last Updated: February 2025
1. Introduction
WIRE ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our trading bot platform and related services (collectively, the "Service").
By using the Service, you consent to the collection and use of information in accordance with this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access or use the Service.
2. Information We Collect
2.1 Information You Provide
We collect information that you voluntarily provide when using our Service, including:
- Account Information: Name, email address, username, and password when you register
- Profile Information: Any additional information you add to your profile
- Trading Strategies: Bot configurations and trading strategies you create
- Communications: Messages and information you send to us through contact forms or support requests
2.2 Information Collected Automatically
When you access the Service, we may automatically collect certain information, including:
- Device Information: Browser type, operating system, device type, and unique device identifiers
- Usage Data: Pages viewed, features used, time spent on pages, and navigation patterns
- Log Data: IP address, access times, and referring URLs
- Performance Data: Error logs and system performance metrics
2.3 Information from Third Parties
We may receive information from third parties, including:
- OAuth Providers: If you sign in using Google or other OAuth providers, we receive your name, email, and profile picture
- Analytics Providers: Aggregated usage and performance data
Important Note on API Keys
When you connect third-party exchange accounts, you provide API keys. These keys are encrypted and stored securely. We only use these keys to execute the trading actions you configure. We never have access to your exchange passwords or withdrawal capabilities.
3. How We Use Your Information
We use the information we collect for the following purposes:
3.1 Service Provision
- To create and manage your account
- To provide and maintain the Service
- To process and execute your trading bot configurations
- To provide customer support
3.2 Service Improvement
- To analyze usage patterns and improve the Service
- To develop new features and functionality
- To fix bugs and troubleshoot issues
3.3 Communication
- To send service-related notifications and updates
- To respond to your inquiries and support requests
- To send marketing communications (with your consent)
3.4 Security and Compliance
- To detect and prevent fraud and abuse
- To enforce our Terms of Service
- To comply with legal obligations
5. Data Security
We implement appropriate technical and organizational security measures to protect your information, including:
- Encryption of sensitive data in transit and at rest
- Secure password hashing
- Access controls and authentication
- Regular security assessments
- Employee training on data protection
However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
6. Data Retention
We retain your personal information for as long as your account is active or as needed to provide you with the Service. We may also retain information as necessary to:
- Comply with legal obligations
- Resolve disputes
- Enforce our agreements
- Maintain business records
When you delete your account, we will delete or anonymize your personal information within a reasonable time period, except where retention is required by law.
7. Your Rights
Depending on your location, you may have the following rights regarding your personal information:
- Access: Request a copy of the personal information we hold about you
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request deletion of your personal information
- Portability: Request a copy of your data in a portable format
- Restriction: Request restriction of processing in certain circumstances
- Objection: Object to processing based on legitimate interests
- Withdraw Consent: Withdraw consent for processing where consent is the legal basis
To exercise these rights, please contact us. We will respond to your request within a reasonable timeframe and in accordance with applicable law.
9. Third-Party Services
The Service may contain links to third-party websites or integrate with third-party services (such as cryptocurrency exchanges). This Privacy Policy does not apply to those third-party services, and we are not responsible for their privacy practices.
When you connect to third-party exchanges, you are also subject to their privacy policies and terms of service. We encourage you to review the privacy policies of any third-party services you use.
10. Children's Privacy
The Service is not intended for individuals under the age of 18 (or the age of legal majority in your jurisdiction). We do not knowingly collect personal information from children.
If we become aware that we have collected personal information from a child, we will take steps to delete that information. If you believe we have collected information from a child, please contact us immediately.
11. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws.
When we transfer data internationally, we implement appropriate safeguards to ensure your information remains protected in accordance with this Privacy Policy and applicable law.
12. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.
We encourage you to review this Privacy Policy periodically for any changes. Your continued use of the Service after any changes constitutes your acceptance of the updated Privacy Policy.
13. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
WIRE Privacy Team
By using WIRE, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, and sharing of your information as described herein.